Effective date: May 17th, 2026
Shipping & Return policy
At Smokin Jon’s BBQ & Company, we take pride in the quality of our products and want you to be satisfied with your order.
Returns & Exchanges
Due to the nature of food and consumable products, we do not accept returns or exchanges on opened items, including sauces, spices, hot sauces, jerky, or other food products.
If your order arrives damaged, incorrect, or there is an issue with your shipment, please contact us within 7 days of delivery and we will work with you to make it right.
Damaged or Incorrect Orders
If you received a damaged or incorrect item, please email us at contact@smokinjonsbbq.ca with:
Your order number
A description of the issue
Photos of the damaged or incorrect item(s)
Shipping Information
Orders are typically processed within 2 business days. Shipping times may vary depending on carrier delays or destination.
$14.99 Flat rate shipping for anywhere in Canada, and free shipping on Canadian orders over $75 before tax.
Non-Refundable Items
The following items are non-refundable:
Opened food or consumable products
Gift cards
Clearance or final sale items
Contact Us
If you have any questions regarding your order or this Return Policy, please contact:
Smokin Jon’s BBQ & Company
Richibucto Road, New Brunswick, Canada
(506) 227-5418
contact@smokinjonsbbq.ca
