Terms of service
Overview
Welcome to Smokin Jon’s BBQ & Company. By using our website, purchasing products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.
General
Smokin Jon’s BBQ & Company provides handcrafted sauces, spices, hot sauces, beef jerky, merchandise, and related products through our online store and retail partners. We reserve the right to update products, pricing, and website content at any time without notice.
Orders & Payments
All orders are subject to availability and acceptance. Prices are listed in Canadian dollars unless otherwise stated. Payment must be completed before orders are processed and shipped.
We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or product availability issues.
Shipping
Orders are typically processed within 2 business days. Shipping times may vary depending on location and carrier delays. Customers are responsible for providing accurate shipping information.
Returns & Refunds
If there is an issue with your order, please contact us at contact@smokinjonsbbq.ca within a reasonable timeframe after delivery. Due to the nature of food products, we may not accept returns on opened consumable items, but we will work with customers to resolve issues fairly.
Product Information
We strive to ensure all product descriptions, ingredients, and images are accurate. However, colours, packaging, and product availability may vary slightly. Customers with allergies or dietary concerns should review ingredient information carefully before consuming products.
Intellectual Property
All website content, including logos, product names, photos, graphics, and text, is the property of Smokin Jon’s BBQ & Company and may not be copied, reproduced, or used without written permission.
Limitation of Liability
Smokin Jon’s BBQ & Company is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Products are used at the customer’s own discretion and responsibility.
Privacy
Any personal information submitted through our website is handled responsibly and used only for order fulfillment, communication, and improving customer experience.
Contact Information
If you have any questions regarding these Terms of Service, please contact:
Smokin Jon’s BBQ & Company
Richibucto Road, New Brunswick, Canada
Phone: (506) 227-5418
Email: contact@smokinjonsbbq.ca
